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Activechat

LEGO™ for chatbots and voice agents

Украина, город Киев
Отрасль: Интернет и ИТ, Информация и СМИ, Другое, Искусственный интеллект
Стадия проекта: Готов прототип или продукт

Дата последнего изменения: 20.01.2019
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Идея

Visual builder for smart AI voice and messenger agents (chatbots) with natural language understanding and deep business integrations. Build and run automated support agents in days instead of weeks and months of development.

Текущее состояние

Fully featured product with 5,000 active users and emerging cashflow.

Рынок

enterprise customer support, online shop owners / marketers, small and medium business, digital marketing agencies

TAM - Chatbots for business, $237 bn, 24.3% CAGR (Chatbot Market Analysis By End User, By Application/Business Model, By Type, By Product Landscape, By Vertical, By Region (North America, Europe, APAC, MEA), And Segment Forecasts, 2014 - 2025)

SAM - Automated enterprise customer support services, $175 bn ((*) https://www.forbes.com/sites/blakemorgan/2017/09/25/customer-service-is-a-350b-industry-and-its-a-mess/#6b284ea11bea)

SOM - Chatbots for e-commerce marketing and support, $1,9 bn, 9.6% CAGR (https://venturebeat.com/2017/04/18/facebook-messenger-hits-100000-bots/)

Проблема или Возможность

FOR enterprises, small and medium businesses, e-commerce shops and digital marketing agencies
WHO need automated customer support in voice and messenger channels,
WHO ARE un-satisfied with existing solutions due to limitations of these platforms and
WHO ARE NOT ready to pay tons of money for custom chat bot development
We provide a simple and powerful visual conversational design platform with natural language support, event-based conversation model and deep integrations to common business frameworks

Решение (Продукт или Услуга)

LEGO™ for chat bots. We help companies build awesome customer communication through the use of smart automated voice and messenger agents ("chatbots") with natural language understanding and deep business integrations.

Конкуренты

Competitors:
Bot platforms (Manychat, Chatfuel, FlowXO, Recast, Converse etc)
Enterprise support platforms (LivePerson, Cognigy)
Call centers

Current solutions: Dedicated or outsourced call-center (costly), self-service knowledge bases (low customer satisfaction), Call center (costly), dedicated support stuff (costly), e-mail list / campaigns (low efficiency)

Преимущества или дифференциаторы

Intuitive visual builder and skills/contexts model for every agent
"Self-learning" chat bots without human supervising
Built-in integrations to popular CRM / CMS
Built-in payments system
Universal abstraction layer for various kinds of messages and different messenger platforms
Bots and skills templates marketplace to drive user engagement and retention
User support and marketing-centric design as core principles of bot creation
Built-in analytics
Built-in CRM for marketing automation / funnel development
Reseller program and support for agency accounts
Lots of educational content for customer support, engagement and monetization

Финансы

Pricing:
Based on total number of active bot users
$19 to $7500 monthly

Unit economy:
CAC $0.06 .. $2.00 (AdWords, Facebook Ads, partnerships)
ARPPU $49..$1500 monthly, conversion rate 4% .. 7%
Churn rate 8..12%

Life cycle:
LTV $500 .. $15000 based on customer activity / skills
Estimated customer life cycle - 1 to 3 years

Бизнес-модель

Profiting from:
Monthly / annual subscriptions
E-commerce revenue share
Content sales (bot templates, bot skills, educational content)
Custom chat bot development

Целевое назначение инвестиций

Marketing
Content
Development

Команда или Руководство

Риски

Competitors who run faster (80%)
Shifts in technology (10%)
Shifts in customer psychology (10%)

Прохождение Инкубационных/Акселерационных программ

Y combinator Startup School (graduated)
Huge Thing pre-acceleration program (current)
Starta Ventures Acceleration Program (cancelled)

Победы в Конкурсах и другие награды

Startup Competition @ Chatbot Summit 2018 (Berlin)

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Идея
Текущее состояние
Рынок
Проблема или Возможность
Решение (Продукт или Услуга)
Конкуренты
Преимущества или дифференциаторы
Финансы
Инвестировано в прошлых раундах, $
Бизнес-модель
Целевое назначение инвестиций
Предложение инвестору
Команда или Руководство
Менторы-советчики
Лид-инвестор
Риски
Прохождение Инкубационных/Акселерационных программ
Победы в Конкурсах и другие награды
Изобретение/Патент
Фотографии
Видео о продукте
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