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Activechat

LEGO™ for chatbots and voice agents

Ukraine, Kyiv city
Market: Internet and IT, Information and media, Another, Artificial Intelligence
Stage of the project: Prototype or product is ready

Date of last change: 20.01.2019
Min investment
$  150.000
Total required
$ 500.000
Rating
equalizer 363 из 1000
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Idea

Visual builder for smart AI voice and messenger agents (chatbots) with natural language understanding and deep business integrations. Build and run automated support agents in days instead of weeks and months of development.

Current Status

Fully featured product with 5,000 active users and emerging cashflow.

Market

enterprise customer support, online shop owners / marketers, small and medium business, digital marketing agencies

TAM - Chatbots for business, $237 bn, 24.3% CAGR (Chatbot Market Analysis By End User, By Application/Business Model, By Type, By Product Landscape, By Vertical, By Region (North America, Europe, APAC, MEA), And Segment Forecasts, 2014 - 2025)

SAM - Automated enterprise customer support services, $175 bn ((*) https://www.forbes.com/sites/blakemorgan/2017/09/25/customer-service-is-a-350b-industry-and-its-a-mess/#6b284ea11bea)

SOM - Chatbots for e-commerce marketing and support, $1,9 bn, 9.6% CAGR (https://venturebeat.com/2017/04/18/facebook-messenger-hits-100000-bots/)

Problem or Opportunity

FOR enterprises, small and medium businesses, e-commerce shops and digital marketing agencies
WHO need automated customer support in voice and messenger channels,
WHO ARE un-satisfied with existing solutions due to limitations of these platforms and
WHO ARE NOT ready to pay tons of money for custom chat bot development
We provide a simple and powerful visual conversational design platform with natural language support, event-based conversation model and deep integrations to common business frameworks

Solution (product or service)

LEGO™ for chat bots. We help companies build awesome customer communication through the use of smart automated voice and messenger agents ("chatbots") with natural language understanding and deep business integrations.

Competitors

Competitors:
Bot platforms (Manychat, Chatfuel, FlowXO, Recast, Converse etc)
Enterprise support platforms (LivePerson, Cognigy)
Call centers

Current solutions: Dedicated or outsourced call-center (costly), self-service knowledge bases (low customer satisfaction), Call center (costly), dedicated support stuff (costly), e-mail list / campaigns (low efficiency)

Advantages or differentiators

Intuitive visual builder and skills/contexts model for every agent
"Self-learning" chat bots without human supervising
Built-in integrations to popular CRM / CMS
Built-in payments system
Universal abstraction layer for various kinds of messages and different messenger platforms
Bots and skills templates marketplace to drive user engagement and retention
User support and marketing-centric design as core principles of bot creation
Built-in analytics
Built-in CRM for marketing automation / funnel development
Reseller program and support for agency accounts
Lots of educational content for customer support, engagement and monetization

Finance

Pricing:
Based on total number of active bot users
$19 to $7500 monthly

Unit economy:
CAC $0.06 .. $2.00 (AdWords, Facebook Ads, partnerships)
ARPPU $49..$1500 monthly, conversion rate 4% .. 7%
Churn rate 8..12%

Life cycle:
LTV $500 .. $15000 based on customer activity / skills
Estimated customer life cycle - 1 to 3 years

Business model

Profiting from:
Monthly / annual subscriptions
E-commerce revenue share
Content sales (bot templates, bot skills, educational content)
Custom chat bot development

Money will be spent on

Marketing
Content
Development

Team or Management

Risks

Competitors who run faster (80%)
Shifts in technology (10%)
Shifts in customer psychology (10%)

Incubation/Acceleration programs accomplishment

Y combinator Startup School (graduated)
Huge Thing pre-acceleration program (current)
Starta Ventures Acceleration Program (cancelled)

Won the competition and other awards

Startup Competition @ Chatbot Summit 2018 (Berlin)

Product Video

Website address

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Idea
Current Status
Market
Problem or Opportunity
Solution (product or service)
Competitors
Advantages or differentiators
Finance
Invested in previous rounds, $
Business model
Money will be spent on
Offer for investor
Team or Management
Mentors & Advisors
Lead investor
Risks
Incubation/Acceleration programs accomplishment
Won the competition and other awards
Invention/Patent
Photos
Product Video
Website address